Frequently Asked Questions
FQA
Ordering and Payment
Q: How do l place an order?
A: You can place an order directly through our website by selecting the desired product andcompleting the checkout process. For custom orders, please contact us via our email.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods available throughour online checkout system.
Q: Can l change or cancel my order?
A:The 3d printer and material category can be canceled within 24 hours, but the cost category(including customized models) cannot cancel the order, please confirm your order beforeplacing.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we offer international shipping.However, please note that only some products areavailable with free shipping, so please check before placing your order.
Q: How long does it take to receive my order?
A: Standard orders typically take 5-7 business days to process and ship, Custom orders may takelonger, depending on the complexity of the design, Delivery times vary by location.
Q: How can l track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use thisnumber to track your shipment on our website or the carrier's website.
Returns and Refund
Q: What is your return policy?
A: We accept returns for defective or damaged printer within 7 days of receipt,However, returnshipping costs are the responsibility of the customer,In addition, customized models and figuresare made one-to-one so do not support returns, hope to be able to understand.
Q: How do l reguest a refund?
A: To request a refund, please contact our customer service team with your order details and thereason for the refund. lf approved, refunds will be processed to the original payment methodwithin 5-7 business days.